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1. Shipping
As a general rule, packages are shipped within 24 hours of receipt of payment (except weekends), through a shipping agency. Shipping usually takes between 24 and 48 hours for domestic shipments (Iberian Peninsula). For other destinations, you can contact us without obligation. Packages are processed from Monday to Friday from 8:30 to 16:00, therefore, any order that comes in outside of this schedule will be processed at least the next business day.
Shipping costs include handling and packaging costs, as well as postage costs. Costs derived from customs or taxes at the destination will be borne by the customer. The company is not responsible for the derived costs that occur due to the management of the package at the destination (taxes and tariffs).
Shipping to the Balearic Islands: shipments outside the peninsula will also be made by a shipping agency. In this case, the shipping time increases and will be 3 to 4 business days.
Shipping to the Canary Islands: we have our own warehouse in the Canary Islands, which will be managed by the website https://www.vitobest.com/en/. From here, you can place your order, which will significantly reduce shipping costs as well as possible problems arising from customs and added tax costs when shipping from the peninsula. It is also possible that we temporarily do not have stock of some products on the islands, in that case, delivery would be delayed a few days.
Shipping to Europe: shipments outside the peninsula will also be made by a shipping agency. In this case, the shipping time increases and will be 5 to 7 business days since it leaves our warehouses. If your order outside of Spain does not give a delivery option, you can contact customer service at vitobest.com and explain your situation, we will try to offer you the service in some other way.
The company is not responsible for losses caused by errors in the address provided by customers at the time of purchase, picked up by third parties at the address provided, or changes of address. If due to an error in the address provided by the customer the material arrives in a wrong area and it is necessary to redirect or reship the material, the customer will bear the additional cost and will have to be paid before proceeding again.
ATTENTION Some of our shipments may be affected by situations beyond our company. Such as: transportation strikes, special dates such as Christmas, Black Friday, holidays and general holidays, etc... and occasional problems with some of the agencies we work with. We ask for your understanding if your shipment is affected.
2. Free Shipping
All orders whose amount exceeds € 30 (including applied discount coupons) will be shipped at no cost, as long as the delivery address is on the peninsula. This territory also includes Portugal, as it is within the same peninsula, but excludes the Balearic Islands, Canary Islands, Ceuta and Melilla. For more information you can consult us in the Contact section of this website. For shipments outside the territory, please, consult shipping costs based on weight and shipping address.
These conditions change in Europe and not all shipping options are free from a certain amount. In certain countries with purchases over € 100, you can benefit from free shipping.
3. Returns
The company will only accept returns of products that meet the following conditions:
3.1 Wrong product: if the product is returned due to a customer's mistake, it should be returned to our facilities by the method that best suits the customer. In this case, the product must be returned unopened, and in perfect aesthetic condition (without visible breaks or bumps in the packaging).
3.2 Damaged or deteriorated product: if you have received a package in poor condition, it may have been damaged during transportation. In this case, if when receiving it you detect that the package may have been damaged or tampered with, indicate in the carrier's confirmation "Pending review", to check that everything is correct. In this case, please contact us to process the complaint with the transport agency, and carry out a replacement or refund as agreed.
3.3 No returns of opened products will be accepted, unless it is due to a quality problem with the product, which in that case could be claimed to study the origin of the problem.
3.4 Once the product to be returned is received at our facilities, it will be reviewed by our staff to verify that it is in the conditions mentioned by the customer. After this review, the amount of the product will be refunded through the same payment method that the initial payment was received. After this review, the amount of the product will be refunded through the same payment method that the initial payment was received.